Privacy Policy

Last updated: 21 July 2026

Eyetech Marketing and Services (M) Sdn Bhd (Registration No. 202501030734 (1632146-D)) (“EMAS”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of every individual who interacts with us. This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).

1. Scope of This Policy

This Policy applies to personal data collected through our website, therapy centres, authorised representatives, customer carelines, social media channels and any related services or programmes operated by EMAS.

2. Information We Collect

We may collect the following categories of personal data:

• Identity and contact data — full name, mobile number, email address, and correspondence address.
• Enquiry data — the nature of your enquiry, preferred appointment details, and any information you voluntarily provide in our contact form or by message.
• Health-related information — where you choose to share it in connection with a therapy consultation, such as existing vision conditions. Such information is treated as sensitive personal data and is processed only with your consent.
• Programme data — where you participate in our reward or affiliate programme, records of referrals, entitlements and payout preferences.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We process personal data for the following purposes:

• to respond to enquiries and arrange therapy sessions or product demonstrations;
• to provide, administer and improve our services and devices;
• to administer participation in our reward and community programmes;
• to send service updates and, where you have consented, marketing communications;
• to maintain internal records and conduct service quality review;
• to comply with legal, regulatory and statutory obligations in Malaysia.

4. Consent and Legal Basis

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law. Where consent is required, you may withdraw it at any time by contacting us using the details in Section 13. Withdrawal of consent may limit our ability to provide certain services.

5. Disclosure of Information

We do not sell personal data. We may disclose personal data to authorised therapy centre operators and representatives acting on our behalf, service providers engaged for information technology, payment or logistics support, professional advisers, and regulatory or law enforcement authorities where required by law. All third parties are required to maintain appropriate confidentiality and security safeguards.

6. Data Security

We apply reasonable administrative, technical and physical safeguards designed to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. While we take these measures seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax or reporting requirements. When personal data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Subject to the PDPA, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, withdraw consent to further processing, limit the processing of your data for direct marketing purposes, and enquire about disclosures of your data. Requests may be submitted using the contact details in Section 13. We may require verification of identity and may charge a prescribed fee for data access requests where permitted by law.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enable core functionality, remember preferences and analyse site usage. You may configure your browser to refuse cookies, although certain features of the website may not function as intended.

10. Third-Party Websites

Our website may contain links to third-party websites, including mapping and social media services. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their respective privacy policies.

11. Children and Minors

Where our services are provided to a person under the age of eighteen, personal data is collected and processed only with the consent of a parent or legal guardian. A parent or guardian may contact us at any time to review, correct or request deletion of such data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated revision date. Continued use of our website or services after publication constitutes acceptance of the revised Policy.

13. Contact Us

For questions, requests or complaints regarding this Privacy Policy or the handling of personal data, please contact:

Eyetech Marketing and Services (M) Sdn Bhd
4-G-10 Pusat Perniagaan Worldwide, Jalan Wushu 13/47, Seksyen 13, 40100 Shah Alam, Selangor, Malaysia
Email: care@eyetechmy.com
Telephone: +60 3-5524 1234